Order Processing and Delivery Timeframe

All orders are processed swiftly upon receipt of your order confirmation email. We are pleased to inform you that we offer complimentary shipping on all orders. You can expect your shipment to arrive within 15 days of order placement. You will receive a secondary notification once your parcel has been dispatched.

Shipping Rates

Shipping is entirely free of charge for all standard orders, regardless of the destination.

International Shipping and Customs

We proudly offer international shipping worldwide. Please be advised that while shipping is free, your order may be subject to local import duties, customs fees, and taxes (including VAT) once the shipment reaches your destination country. Zexenta is not responsible for these regulatory charges; they remain the sole responsibility of the receiving customer.

Order Tracking and Status

Once your order has shipped, you will receive an email notification containing a tracking number to monitor your delivery status. Please allow up to 48 hours for the courier's tracking information to become active in their system.

Customer Support

If you have not received your order within the 15-day delivery window, or if you require further assistance regarding your shipment, please reach out to us at support@zexenta.com. Kindly include your full name and order number in your correspondence so we may investigate and resolve the matter promptly.